Returns & Exchanges
At STALEKS, we stand behind the professional quality of our beauty tools and offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for exchanges or refunds.
Initiate Your Request
Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the unused tools in their original retail packaging, ensuring all protective caps and documentation are included to prevent damage during transit.
Ship to Warehouse
Affix the provided shipping label or use a tracked courier service to send your package to our quality control center for inspection.
Quality Inspection & Refund
Once our technicians verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing